• Bopeep posted an update in the group Group logo of BanksBanks 11 months, 2 weeks ago

    What is more important to you when it comes to banking? Digital innovation (user friendly app, online banking etc), or more of a human touch – better branch interactions, more proactive communication from your bank about products you may want etc? I for one can’t wait for there to be absolutely no reason at all for me to ever visit a bank branch again. My parents though – not so much!

    • Digital Innovation is essential. The quality of the App and usability is everything. I have not visited a standard bank branch in over two years. Everything, even opening a saving account or changing limits can be done on your phone. Human interaction is becoming less and less valuable.